Access Specialist

Date Posted: 5/25/2023


POSITION SUMMARY: Bridgeway Center, Inc. (BCI) is seeking applicants who want to work in an outpatient setting for adult, child, family, Mental Health (MH) and Substance Abuse (SA) services. Applicants must be out-going, like working with the public, and welcome BCI’s clients cheerfully while providing superior customer service. Must have the ability to multi-task and remain professional at all times to ensure that each client walks away having had a positive and helpful therapeutic experience.

Join a dynamic and innovative team who search for empowering ways to improve the quality of life for the people we serve. A career with BCI as an Access Specialist is rewarding and fulfilling because you make a difference every day in the lives of the clients served.
The Access Specialist is responsible for providing reception and administrative duties, which include greeting clients and other visitors, answering phones, and BCI answering inquiries.  The Access Specialist demonstrates excellent customer service skills and maintains professionalism when interacting with difficult clients / patients. The Access Specialist obtains client data and ensures that all information collected is accurate. This includes entering the information into the Electronic Health Record (EHR) in a timely manner and updating established clients’ information as needed. The Access Specialist schedules and verifies routine client appointments, reschedules appointments as necessary, notifies clients / patients of previous balances, obtains daily schedules, and makes return client / patient appointments as necessary. The Access Specialist maintains strict client confidentiality, assists with all filing as needed, collects payment with cash or processes credit card payments for services and provides receipts. The Access Specialist balances / reconciles their cash drawer daily. 

New associates receive training, mentoring, and coaching throughout the on-boarding process.

We invite you to further explore this amazing opportunity by submitting your application today.


BCI offers competitive salary and benefits. Some of the benefits include:

  • Eleven (11) Paid Holidays
  • 17 days per year of PTO
  • 403(b) Retirement Plan with Employer Match
  • Employee Assistance Program (EAP)
  • Health Care / Dependent Care Reimbursement Program  
  • Employer Paid $15,000.00 Life Insurance
  • Teladoc
  • Florida Blue Group Health Insurance
  • Vision / Dental Insurance

MINIMUM REQUIREMENTS:    A High School diploma or GED required. Bilingual (Spanish & English) applicants preferred, but not required. Fast paced Clinical Front Desk position. Ability to maintain confidentiality is essential.  Must have strong communication skills and be able to provide excellent customer service. Applicant must be able to pass An Agency for Healthcare Administration (AHCA) Medicaid and Florida Department of Children and Families (DCF) Level II background screening, a drug screening, and a Tuberculosis (TB) test. Applicant must have a valid Driver License with no major violations and be eligible to be insured under BCI’s policy.  

JOB REQUIREMENTS:   We are looking for highly motivated applicants. We are excited to meet interested potential teammates. Excellent customer service skills are a must. Some of the job tasks and responsibilities include, but are not limited to:

  • Answer telephone.
  • Greet patients and other visitors to the office.
  • Obtain patient information, making sure all patient information is correct.
  • Enter patient information into the Electronic Health Record (EHR). Update established patients’ information as needed. Ensure timely and accurate entry of data.
  • Schedule and verify routine patient appointments.
  • Notify patients of previous balances.
  • Reschedule appointments as necessary.
  • Observe strict patient confidentiality.
  • Process credit card payments as necessary.
  • Collect payment for services and provide receipts. Balance / reconcile drawer daily.

WORK SCHEDULE:   Monday – Friday / Work Hours Vary

WORK LOCATION:   Primary Work Location – Fort Walton Beach (FWB) / Travel to BCI’s Crestview (CV) Location is Required as Needed

WAGE:    The wage for this position is $15.00 per hour.



***Applicant must meet the minimum requirements to be considered for this position. NO EXCEPTIONS.***
Notify the Human Resources Office in advance if you require special disability accommodations to participate in the employment process.